Certificate IV in Health Administration

COURSE CODE

HLT47321

This course builds skills in managing patient records, using medical terminology, managing a work team and interacting with customers. By the end of this qualification, graduates are equipped to work as a Medical Receptionist, Wark Clerk, Practice Manager and more.

Please be aware that ACBI is currently not taking new enrolments for this qualification. We recommend you explore our other business and Certificate IV qualifications instead.

Key learning outcomes

Learn how to interpret and use medical terminology correctly
Discover how to interact professionally with patients with a range of different medical needs
Build your skills in using administrative software and tools to manage patient records
Be equipped to recruit and train junior healthcare staff
Develop your understanding of key health billing systems used in Australia
Learn how to understand and follow important organisational policies and procedures
Be equipped to manage and adjust patient appointments

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Watch a course introduction

Key benefits of studying this course

Open the door to a rewarding job – Working healthcare can be a fulfilling career
Be in-demand – Join a growing industry where healthcare professionals are in-demand
Learn from experienced professionals – When you study with ACBI, you’ll learn from dedicated trainers who hold a wealth of teaching and health administration experience
Be equipped to work in a range of healthcare facilities – You’ll gain skills that enable you to work in many different healthcare facilities, from public hospitals to private clinics and allied health practices
Gain a nationally recognised qualification within 1 year – Gain a qualification that’s recognised by healthcare employers across Australia
Be supported to succeed – Enjoy access to high-quality student and academic support. From guiding you through assessment questions to helping you understand health administration systems, ACBI is here to support your learning journey

Tools you’ll learn

Microsoft 365,Microsoft Word,Microsoft Excel,Microsoft Outlook

Domestic students

Domestic students
International Students

1 year (52 weeks)

Online / Sydney Campus

Flexible 100% online study or blended delivery

Next on-campus intakes

Next online intakes

Course Guide

Apply now

CRICOS code:

112565J

1 year (52 weeks)

Sydney Campus

Blended delivery

Next On-campus intakes

Please be aware that ACBI is currently not taking new enrolments for this qualification

Course Guide

Apply now

hs-cta-trigger-button hs-cta-trigger-button-179386461209

Course content

Units

Unit code	Unit name	What you’ll learn
HLTCCD003	Use medical terminology in healthcare	Discover how to interpret key medical terms and phrases that health administrators need to know. Be equipped to Interpret clinical abbreviations, understand clinical acronyms and use appropriate medical terminology when communicating with medical staff and patients.
HLTADM010	Facilitate a coordinated approach to client care	Build important skills for supporting and communicating with patients, including providing them with instructions and information. Learn how to pro-actively follow up clients and liaise (communicate) with other service providers to support a coordinated care approach.
CHCDIV001	Work with diverse people	Learn how you can work effectively with coworkers and patients with a diverse range of different characteristics, such as different ages, abilities, communication styles, personalities and more. In this unit, you’ll explore the value that diversity and inclusion can bring. You’ll also discover how you can use varying verbal and non-verbal communication, overcome language barriers, avoid misunderstandings, engage interpreters and more.
CHCCOM005	Communicate and work in health or community services	Discover how you can communicate in ways that are clear, respectful and easily understood by patients. Learn how to identify potentially difficult situations, resolve conflicts and create required documentation on patient communication. Also build your skills in using accurate and objective language and setting an example for other people in your team.
BSBMED305	Apply the principles of confidentiality, privacy and security within the medical environment	Explore what confidentiality, privacy and security are and why respecting them is vital to working in a health administration role. Grow your ability to use procedures relating to confidentiality, privacy and security. Also learn how to use discretion and judgement when communicating patient information.
HLTWHS003	Maintain work health and safety	Learn how you can contribute to maintaining and improving the Work Health and Safety (WHS) of your workplace. Discover a range of hazards that health administration professionals may encounter and how they can be controlled. Also grow your skills in providing information on WHS policies, creating WHS incident records and encouraging your work team to participate in WHS activities.
HLTINF007	Implement and monitor infection prevention and control standards, policies and procedures	Build your understanding of infections that can be present in healthcare settings. Be empowered to understand important infection prevention and control standards, policies and procedures. Then implement them effectively.
CHCCCS020	Respond effectively to behaviours of concern	Build your understanding of challenging behaviours that patients may exhibit. In this unit, you’ll explore how you can recognise behaviours of concerns, then safely and effectively respond to them.
BSBHRM415	Coordinate recruitment and onboarding	Jump into the world of hiring new staff members. Build your skills in understanding and contributing to important processes, including creating job descriptions, preparing selection criteria, reviewing candidate applications and conducting job interviews. By the end of this unit, you’ll be equipped to contribute to hiring decisions and onboard new members of your team.
BSBMED401	Manage patient record-keeping system	Build your understanding of patient recordkeeping systems and how they work. In this unit, you’ll learn how to maintain patient records and teach junior staff to do the same. You’ll also be empowered to review an organisation’s patient recordkeeping systems and make recommendations for improving them.
CHCPRP003	Reflect on and improve own professional practice	In this unit, you’ll learn valuable techniques that can help you to improve yourself as a health administration professional. You’ll discover how to undertake a self-evaluation and seek constructive from your co-workers. You’ll also learn how you can apply self-care techniques and regularly upgrade your skills and knowledge.
BSBTEC301	Design and produce business documents	Develop your ability to produce business documents that look professional and trustworthy. In this unit, you’ll learn how effectively structure work documents and use a range of tools in Word applications to create and format information.
BSBOPS404	Implement customer service strategies	Discover how to interact with patients in ways that provide good customer service. Build you skills in recognising customer needs. Also develop your ability to develop, implement and review customer service strategies.
BSBSTR402	Implement continuous improvement	Learn how to regularly identify areas of improvement and make suggestions for addressing them. For example, these improvements could relate to using a new approach to interacting with customers or improving how patient files are managed. In this unit, you’ll also build your ability to involve your team in identifying potential enhancements and implementing them.
CHCLEG001	Work legally and ethically	Discover how to stay on the right side of a number of different laws that impact health professionals. Build your understanding of legal requirements relating to patient privacy, duty of care, mandatory reporting, patient confidentiality and more. Also develop your ability to recognise and respond to ethical challenges you may encounter as in health administration.

Hear from our students

“My experience with ACBI has been outstanding. The tutors and staff are great people - they will look after you. The courses are very useful for real life experiences.” <br>- Samantha Oviedo

“My course at ACBI has been very useful. I already have a full-time job lined up and starting soon! I can’t wait to get started and apply what I have learned.” <br>- Max Klay

“Studying at ACBI has been an incredibly enriching experience. The faculty members are not only highly qualified professionals but also very supportive and encouraging. The classes are well-structured, covering both theoretical concepts and practical skills. Overall, I am thoroughly impressed with the quality of education and support offered by the ACBI.” <br>- Maria Isabella Martinez

Potential Salaries

Medical Receptionist

$65K

Medical Receptionists are responsible for managing patients in a range of different health facilities, such as medical clinics, allied health practices, specialist surgeries. They respond to enquiries, locate patient files, arrange appointments and more.

Practice Manager

$103K

Practice Managers play a key role in running health practices and clinics. They assign work to administrative staff, maintain medical equipment, manage practice records, ensure health and safety regulations are followed, and more.

Ward Clerks

$65K

Ward Clerks provide essential administrative support in hospital units. They manage patient admissions, organise medical records and assist with patient discharges. They also enable smooth communication between patients, families, doctors and nurses.

Source: Seek 2026

Healthcare is a key industry in Australia – There are over 1.7 million people working in the Health Care and Social Assistance industry in Australia (Jobs and Skills Australia 2026).
Jobs in healthcare are growing – Employment in the Health Care and Social Assistance industry in Australia has grown by 26% over the past five years. Over the next 5 years the projected growth is 16% (Jobs and Skills Australia 2026).
Australia’s ageing population will drive demand for more healthcare workers – The number of Australians over 85 is expected to double by 2042 (Australian Bureau of Statistics 2018), which is likely to drive up demand for healthcare.

After completing the Certificate IV in Health Administration, you may wish to extend your skills and knowledge by studying a:

Diploma of Leadership and Management – Develop the skills and knowledge you need to be able to manage a team. By the end of this qualification, you’ll be equipped to apply for supervisor and team leader roles.
Diploma of Project Management – Build your ability to plan and execute workplace projects. Gaining this qualification can help to open the doors to a career as a Health Project Manager.
Diploma of Artificial Intelligence (AI) – Discover how you can use a range of AI tools to help you be more productive in the workplace. From generating ideas for workplace initiatives to automating repetitive tasks, discover how AI can be your assistant

Entry requirements

Domestic Students
Have completed Australian Year 10 (or equivalent), or a Certificate III qualification

Be at least 18 years of age

Have technological literacy (ability to use and access a computer with word processing applications)

Note: You will need access to a computer with a reliable internet connection in order to complete this qualification.

You may also have an initial interview to assess your individual learning needs and your language, literacy and numeracy skills.
International Students
Have completed Australian Year 12 or equivalent

IELTS 6.0 English language equivalence if a non-native English speaker

Be at least 18 years of age

Have technological literacy (ability to use and access a computer with word processing applications)

Note: You will need access to a computer with a reliable internet connection in order to complete this qualification.

Apply now

FAQs

Can I enrol in a ‘double certificate’ or ‘packaged courses’?

Yes, combining a Certificate IV with another qualification is an excellent way to boost your skills and make yourself more attractive to employers. You can apply to study two or more courses at ACBI, studying one after the other. Simply select your desired courses when completing your online application form.

Why should I study a Certificate IV at ACBI?

When you choose to study your Certificate IV at ACBI you’ll enjoy:

Excellent student support – Be supported throughout your student journey. From study plans to interactive online sessions, you’ll be supported to succeed at your studies.
Access to experienced trainers – Our trainers have a wealth of both industry and teaching experience.
A convenient Sydney CBD location – ACBI’s Sydney CBD campus is a short walk from Central Station and is close to a range of public transport options.
Pathways to a Diploma qualification – Choose to study one of a range of Diploma courses after you complete your Certificate IV. For example, you may go on to study a Diploma of Leadership and Management or Diploma of Project Management.

I noticed you're no longer taking enrolments for this course. What can I study instead?

If you're after a fulfilling and in-demand career, we recommend considering studying one or more of the following courses:

Certificate IV in Design
Certificate IV In Social Media and Digital Marketing
Certificate IV in Information Technology
Diploma of Leadership and Management
Diploma of Project Management
Diploma of Artificial Intelligence (AI)

I want to know something else about this course but can’t find an answer. Who can I ask?

Our friendly Course Advisors are here to help. Simply fill out this form and an advisor will get in touch with you.

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Certificate IV in Health Administration

COURSE CODE

Key learning outcomes

Watch a course introduction

Key benefits of studying this course

Tools you’ll learn

Course content

Hear from our students

$65K

$103K

$65K

Entry requirements

How to apply

FAQs

Other courses to study

Get personalised advice

Acknowledgement of Country

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Certificate IV in Health Administration

COURSE CODE

Key learning outcomes

Watch a course introduction

Key benefits of studying this course

Tools you’ll learn

Course content

Hear from our students

$65K

$103K

$65K

Entry requirements

How to apply

FAQs

Other courses to study

Related PostsDiploma of Artificial Intelligence (AI)Diploma of Leadership and ManagementDiploma of Project Management

Related Posts

Get personalised advice

Acknowledgement of Country

Follow us on

Reach Out

Related Posts
Diploma of Artificial Intelligence (AI)
Diploma of Leadership and Management
Diploma of Project Management