Al for customer experience
Learn how to apply Al to better understand customer needs, behaviours and feedback so you can design more
personalised and responsive experiences. See how Al can support content and interaction across the customer
journey, from marketing messages to service and support.
Complete this stackable microcredential and be one step closer to gaining a 11287NAT Diploma of Artificial Intelligence (AI).
Key learning outcomes
Key benefits of studying this course
- Open the door to new opportunities – Get ahead in an existing business role or unlock the opportunity to move into an emerging, hybrid AI-business role.
- Increase your salary – Workers with proven AI skills are in-demand.
- Boost your AI literacy – Deepen your AI skills and stand out to employers.
- No advanced AI or data science skills are needed – Learn how to use AI in smart ways that don’t require coding. This course is perfect for working professionals looking to upskill in AI.
- Gain two nationally recognised Statements of Attainment – When you complete assessments as part of this short course, you’ll gain Statements of Attainment for the units NAT11287006 Apply Artificial Intelligence technologies to improve an organisation’s customer experience and NAT11287002 Use Artificial Intelligence technologies to produce engaging content.
- Stackable microcredential – Complete this microcredential and be one step closer to gaining a 11287NAT Diploma of Artificial Intelligence (AI).
Tools you’ll learn
- 1 Jul 2026
- 1 Aug 2026
- 1 Sep 2026
Course content
Hear from our students
Operations Manager
$125K
Ensure the day-to-day activities of an organisation run smoothly. Play a key role in overseeing processes, managing people and maintaining quality. Use AI to assist you with improving productivity, optimising resources and more.
Customer Experience Manager
$105K
Manage the interactions that an organisation has with its customers, from online chats with AI chatbots to phone calls that make use of AI agents. Be responsible for analysing customer feedback and championing the needs of a business’s customers.
Data and AI Sales Specialist
$180K
Drive the sale of AI platforms and technologies to businesses. Be a person who offers solutions and helps organisations to solve their problems.
Source: Glassdoor 2026
Entry requirements
Our partnerships
FAQs
- Zendesk
- Chatfuel
- Tidio
- Jotform AI
- Synthesia
- Veed
- Adobe Firefly
- And more
- Studying with a trusted training provider – ACBI is dedicated to offering great student experiences. We’ve been helping our students achieve good course outcomes over 12 years. When you complete this course at ACBI, you’ll join over 4,500 graduates who’ve had success studying with us.
- Excellent student support – Be supported throughout your student journey. From study plans to interactive online sessions, you’ll be supported to succeed at your studies.
- Access to experienced trainers – Our trainers have a wealth of both teaching and industry experience.
- Access to stackable microcredentials – Have the option to stackable five microcredentials into a 11287NAT Diploma of Artificial Intelligence (AI).
Other courses to study
Get personalised advice
Have questions about this course, or need help deciding which is the best course for you? Our Course Advisors have you covered.
